Here are some answers to some frequency asked questions. If you cannot find the answer to your question, feel free to reach out and askyour question on the Contact Page.

What is your response time?

We aim to respond to all inquiries, emails, and DMs within 3-5 business days, however, it is not uncommon that this can extend to 10 business days due to life circumstances. DMs on Instagram are not always seen or may be hidden from us, it is recommended that you contact us on the Contact Page. 

How do I receive the pattern I purchased?

You will be sent an email with a download link to download your pattern. It is recommended that you download the pattern when you are properly connected to the internet and somewhere on your device that you can easily access after downloading.

Why does the download link say I’ve reached my maximum amount of downloads?

The Pulley system allows you to download the pattern 3 times before you no longer have access to download the document. If you see this message, take a look in the download files of your device to see if you’ve successfully downloaded the document. If you can’t find the document on your device, contact us on the Contact Page with your email and / or Order number so we can resend the download link or document(s) directly to you.

Can I pay using Paypal?

Yes, Paypal should be an option at checkout, alongside numerous other options including ApplePay and Credit Card payment methods. If you cannot find an option that works for you, it is recommended that you try purchasing patterns on our Etsy (link), or contacting us on the Contact Page.

A coupon code isn’t working.

Send us a message on the Contact Page about the coupon code / sale and we will help you determine what the problem is. Some coupon codes require multiple patterns purchased at once to fulfill the coupon, be sure to read the coupon description at the checkout page to ensure you understand the sale.

Do you offer pattern support?

Yes, we offer pattern support. Send us your question on the Contact Page. Please note, we will not be offering help regarding how to knit in general, rather, pattern specific questions to provide clarification. 

I found an error in a pattern, how can I help fix it?

Errors are an uncommon but realistic aspect of knitwear design and pattern writing. You are encouraged to contact us on the Contact Page about the error so that we may fix it. Patterns that have been updated and corrected will not be resent to buyers. If you would like an updated copy of a pattern, contact us on the Contact Page with a pattern update request and include your email address and order number.

Here is a list of pattern corrections and the dates they were updated for sale. If you have any questions about any corrections, feel free to contact us on the Contact Page.

Thalia Sweater (Updated October 28th)
Page 6 & 7. Sections: Back Left Shoulder & Back Right Shoulder Sizes (5, 6, 7) 8
Original version: After completing the chart you should have (39, 45, 51) 51 sts.
Updated version: After completing the chart you should have (33, 37, 43) 43 sts.

Astraea Top (updated Oct 28, 2025)
Page 10. Section: Body of Closed Front Version
Original version: Pale Blue sample example. You should have 131 sts total. CO 89 sts.
Updated version: Pale Blue sample example. You should have 133 sts total. CO 87 sts.

Brigid Sweater (updated Oct 28, 2025)
Page 9. Section: Split Hem Ribbing
Original version: Front Hem set-up round
Updated version: Front & Back Hem set up row

Will your patterns become available in other languages?

Our patterns are currently in the process of being translated into Spanish and French. It is our goal to translate our patterns into as many languages as possible. If you are interested in helping us translate our patterns into other languages currently not available, please send us an email on the Contact Page where we can discuss logistics.  All translators are paid and credited for their work.

I’m interested in test knitting for you, how can I do that?

Every pattern we publish goes through a round of testing by capable knitters with a range of skills. If you are interested in test knitting for us, it is recommended that you subscribe to our email list, on our website and upon request on the Contact Page, where you will be provided early access test knit application forms, and notified of pattern and product releases, and sale events. You can also be notified of test knit calls by following us on Instagram where we share when new patterns are available for testing.

Do you offer commissions?

We do not currently offer open commissions, but will accept some depending on the commission type and workload. If you have a commission idea feel free to request a commission application form on the Contact Page. You will be able to fill in the form with all the details of your commission and your commission budget. Please keep in mind only legitimate commission requests will be considered, and you must be willing to pay for the cost of a hand knit, wearable piece of art.

Are you available for collaborations?

Yes, we are open to collaborating with other artists and companies, including brands beyond yarn companies. If you have a collaboration idea, feel free to contact us on the Contact Page where we can discuss further how we might be able to create something beautiful together.